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Privacy Policy

This Privacy Policy describes how Hazard Casino ("we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit our website, create an account, use our services, or otherwise interact with us. By accessing or using Hazard Casino, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use our services.

We are committed to processing personal data lawfully, fairly, and transparently. This document explains what information we collect, why we collect it, how long we keep it, and what rights you may have depending on your location.

1. Data Controller

Hazard Casino acts as the data controller for personal information processed in connection with our online gaming platform and related services. For privacy-related enquiries, data subject requests, or complaints about how your information is handled, you may contact us at:

Email: [email protected]

We will respond to legitimate requests within the timeframes required by applicable data protection laws.

2. Information We Collect

We collect personal information that you provide directly, information generated through your use of our services, and information obtained from third parties where permitted by law.

2.1 Information You Provide

When you register an account, verify your identity, make deposits or withdrawals, contact support, or participate in promotions, we may collect:

  • Full name, date of birth, and gender where required for verification
  • Email address, telephone number, and residential address
  • Username, password (stored in encrypted form), and account preferences
  • Government-issued identification documents and proof of address for KYC/AML compliance
  • Payment details and transaction history related to your account
  • Communications you send to us, including support tickets and feedback

2.2 Information Collected Automatically

When you access our website or platform, we may automatically collect technical and usage data, including:

  • IP address, browser type, operating system, and device identifiers
  • Pages viewed, session duration, clicks, and referral source
  • Date and time of access, language settings, and general location derived from IP address
  • Cookies and similar tracking technologies as described in Section 6

2.3 Information from Third Parties

We may receive information from payment processors, identity verification providers, fraud prevention services, game suppliers, affiliate partners, and publicly available sources where necessary to verify identity, process transactions, prevent illegal activity, or fulfil regulatory obligations.

3. How We Use Your Information

We process personal data for the following purposes, depending on the context of our relationship with you:

  • Account registration and management — to create, maintain, and secure your player account
  • Service delivery — to provide access to games, process bets, and manage your wallet balance
  • Payments — to process deposits, withdrawals, and related financial transactions
  • Verification and compliance — to satisfy KYC, AML, age verification, and licensing requirements
  • Customer support — to respond to enquiries, resolve disputes, and improve service quality
  • Security and fraud prevention — to detect suspicious activity, protect accounts, and maintain platform integrity
  • Marketing and communications — to send promotional offers, newsletters, and service updates where permitted by law and according to your preferences
  • Analytics and improvement — to analyse usage patterns, optimise performance, and develop new features
  • Legal obligations — to comply with court orders, regulatory requests, tax reporting, and applicable laws

We do not use your personal information for purposes incompatible with those described above unless we notify you and, where required, obtain your consent.

4. Legal Bases for Processing

Where applicable under data protection regulations such as the General Data Protection Regulation (GDPR), we rely on one or more of the following legal bases:

  • Contractual necessity — processing required to provide our services under the terms agreed with you
  • Legal obligation — processing necessary to comply with gambling, anti-money laundering, tax, and other regulatory duties
  • Legitimate interests — processing for fraud prevention, security, analytics, and business operations, balanced against your rights
  • Consent — processing based on your explicit consent, such as certain marketing communications or non-essential cookies, which you may withdraw at any time

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share information with trusted third parties strictly where necessary to operate our business, comply with the law, or protect our rights and those of our users. Recipients may include:

  • Payment service providers and financial institutions
  • Identity verification and fraud prevention vendors
  • Game developers and platform technology partners
  • Customer support and hosting infrastructure providers
  • Professional advisers, auditors, and insurers bound by confidentiality obligations
  • Regulatory authorities, law enforcement, or courts when legally required

All third parties that process personal data on our behalf are required to implement appropriate security measures and process data only according to our instructions and applicable law.

6. Cookies and Similar Technologies

Hazard Casino uses cookies, pixels, and similar technologies to enable core website functionality, remember preferences, analyse traffic, and support marketing activities where permitted.

Types of cookies we may use include:

  • Strictly necessary cookies — required for login, security, and basic site operation
  • Functional cookies — remember settings such as language and display preferences
  • Analytics cookies — help us understand how visitors interact with the platform
  • Marketing cookies — used to deliver relevant promotional content, subject to your consent where required

You can manage cookie preferences through your browser settings or any cookie consent tool we provide. Disabling certain cookies may limit functionality of the website or your account experience.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not provide the same level of data protection as your home country. Where required, we implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure your data receives adequate protection during international transfers.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Retention periods vary depending on the type of data and applicable obligations.

Account and transaction records are typically retained for the period required by gambling and anti-money laundering regulations, which may extend beyond the closure of your account. Marketing data is retained until you unsubscribe or withdraw consent, after which it is deleted or anonymised unless another legal basis applies.

9. Security Measures

We implement technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, secure authentication, regular security assessments, and staff training on data protection practices.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorised access to your account.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal information we hold about you
  • Rectification — request correction of inaccurate or incomplete data
  • Erasure — request deletion of your data where legally permitted
  • Restriction — request limited processing in certain circumstances
  • Portability — receive your data in a structured, commonly used format where applicable
  • Objection — object to processing based on legitimate interests or direct marketing
  • Withdraw consent — withdraw consent at any time where processing is consent-based, without affecting prior lawful processing

To exercise any of these rights, contact [email protected]. We may need to verify your identity before fulfilling a request. You also have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing violates applicable data protection law.

11. Marketing Communications

Where permitted by law, we may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special events. You can opt out of marketing communications at any time by using the unsubscribe link in our emails, adjusting notification settings in your account, or contacting [email protected]. Even if you opt out of marketing, we may still send transactional or service-related messages necessary to manage your account.

12. Children's Privacy

Hazard Casino is strictly for individuals aged 18 or older, or the minimum legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we become aware that a minor has registered or provided personal data, we will take steps to close the account and delete the information without undue delay.

13. Automated Decision-Making and Profiling

We may use automated systems to assess fraud risk, verify identity, enforce responsible gaming limits, and personalise promotional offers. These processes are subject to human review where required by law. If automated processing significantly affects you, you may have the right to request human intervention, express your point of view, or contest the decision under applicable regulations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and revise the effective date at the top. We encourage you to review this Privacy Policy periodically. Continued use of Hazard Casino after changes take effect constitutes acceptance of the updated terms, unless applicable law requires additional consent or notice.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact:

Hazard Casino — Privacy Office
Email: [email protected]

We are committed to addressing your privacy concerns promptly and in accordance with applicable law.